Sentiment Analysis from Customer Reviews

Published in Journal

Anusandhan (RNTUJ-AN) [RNTUJ-AN] (Vol:17/ Issue: 26) DOI: [NA]
Authors: Bharti Devendra1 Shiv Shakti Shrivastava2
Subjects: Technology & Management

Year: March, 2020
Volume: 17 / Issue: 26
Pages: 2212-2216
Publisher: RNTU
Source:
ISSN: 2278-4187
E-ISSN: 2457-0656
DOI: NA
Published URL:
Published On: March, 2020

Article Details

Sentiment Analysis from Customer Reviews – A Survey | Original Article

Bharti Devendra1 Shiv Shakti Shrivastava2 in Anusandhan (RNTUJ-AN) | Multidisciplinary Academic Research

ABSTRACT:

Today reviews of the customers on any product or services are highly recommended and appreciated by the online users to come up with a decision. Sentiment and opinions made by a person can influence the perceptions of the other. The extensive use of internet and the growth of web services among the people also created an enormous data in terms of the reviews towards certain services or products. That data can easily be accessed worldwide and assist an individual to createhis own viewpoint. The key objective of gathering opinions of the customers is to assess the quality and other parameters of products and services. This paper proposesa methodologyfor the analysis of sentiments by classifyingthe feedbacks. The proposed project also reviewed the existing systems, which projects the technique of sentiment analysis.