Use of Information Technology in Decision Making: An Organizational Study of Jorhat City | Original Article

ABSTRACT:

n the present world, which is dynamic and knowledge based, organizations have much wider role to play in creating, preserving, organizing, transmitting and applying knowledge. The physical locations and facilities have been less important in defining an organization due to the easy on-line access of the resources. The report aims to identify the IT infrastructure and the software used in decision making. The study is related to the IT infrastructure of organizations in Jorhat city. The responses were obtained by in-depth interviews with the employees of different organizations in Jorhat city. Results from in-depth survey indicate about the use of hardware, application software, operating systems, database and backup devices in the organization. The study brings forth that information systems (IS) application like payroll, accounting, billing, invoicing, inventory management and MIS report are the main resource of running an organization in decision making. The research concludes that the use of company’s IT infrastructure and IS applications smoothens the top level management’s decision making process because it provides information on mottled format and structure.